Audi's Direct-Shift Gearbox Transmissions Have Shaky Acceleration

TL;DR

Audi's DSG transmissions have multiple problems resulting in violent shaking as it shifts between gears. A class-action lawsuit says the problem is expecially prevelant while accelerating or slowing down through 2nd, 3rd, and 4th gear. Audi has released multiple TSBs saying any shaking or knocking cannot be avoided and are 'normal.'

An three-quarters front view of a VW gearbox"

A class-action lawsuit alleges the problem occurs in the 2010-2014 Audi S4, S5, S6, S7, and RS5 vehicles.

Audi DSG (direct-shift gearbox) transmission problems have caused a lawsuit that alleges 2010-2014 Audi S4, S5, S6, S7 and RS5 vehicles are defective.

The class action says the DSG transmissions cause sudden rough shaking and violent jerking when drivers accelerate and shift into 2nd, 3rd or 4th gear. The lawsuit also alleges the vehicles shudder and judder when a driver slows down.

The plaintiffs further claim the direct-shift gearbox transmissions hesitate during acceleration, surge while driving and experience rough downshifts when drivers decelerate and accelerate.

According to the lawsuit, the vehicles are too dangerous to drive, especially due to the allegedly sudden acceleration and deceleration problems.

In addition, the plaintiffs claim Audi knew about the transmission problems but continued to sell and lease the vehicles without informing customers about the issues.

The DSG class action references technical service bulletins (TSBs) related to the transmissions, with one bulletin that admitted customers were complaining about “[c]lacking or knocking noises.” However, the TSB said that “[s]uch noises cannot be avoided and are normal.”

Another TSB was issued to dealers in July 2013 that talked about “[r]ough gear changes, both when accelerating and when slowing down” and “rough driving power disruption[s].” The bulletin went on to tell dealers that “sporadic driving power disruptions” were “normal, and these issues will decrease over time.”

Another transmission TSB recommended that Audi dealers use an “improved circuit board for the mechatronics unit.”

All four named plaintiffs claim their DSG transmissions suffered from problems, with three of the Audi owners alleging they took the vehicles to dealerships but had no transmission repairs or replacements that fixed the issues.

The Audi DSG transmission lawsuit was filed in the U.S. District Court for the Northern District of California - Mandani, et al., v. Volkswagen Group of America, Inc., et al.

Models With DSG Transmission Shifting Problems

Audi S4

PainRank
2.94
Complaints
38
Reliability
13th out of 19

Audi S5

PainRank
0.41
Complaints
7
Reliability
5th out of 19

Audi S6

PainRank
0.04
Complaints
1
Reliability
3rd out of 19

Audi S7

PainRank
N/A
Complaints
0
Reliability
N/A

OK, Now What?

Maybe you've experienced this problem. Maybe you're concerned you will soon. Whatever the reason, here's a handful of things you can do to make sure it gets the attention it deserves.

  1. File Your Complaint

    CarComplaints.com is a free site dedicated to uncovering problem trends and informing owners about potential issues with their cars. Major class action law firms use this data when researching cases.

    Add a Complaint
  2. Notify CAS

    The Center for Auto Safety (CAS) is a pro-consumer organization that researches auto safety issues & often compels the US government to do the right thing through lobbying & lawsuits.

    Notify The CAS
  3. Report a Safety Concern

    The National Highway Traffic Safety Administration (NHTSA) is the US agency with the authority to conduct vehicle defect investigations & force recalls. Their focus is on safety-related issues.

    Report to NHTSA