Damaged Interior From Leaking Sunroof

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Author
Scott McCracken
Tagged
#windows #lawsuit
Poorly drawn blue box outlining damage made to the headliner from rain leaking in through the sunroof.

One of the most common complaints about sunroofs is that they leak. And when they do it's likely a problem with the drainage system that is meant to divert water and drain it away safely.

That's because water is extremely damaging and even a small leak can be an absolute nightmare for owners.

And yet, for some reason Audi has sold cars since the 2016 model year with the same leaky panoramic sunroofs. This includes the A1, A3, TT, Q2, and Q3.

The Sunroof Design Defect

Multiple problems can be found with the panoramic sunroofs sold by Volkswagen Group, parent company of Audi, over the last handful of years.

Most notably is stress cracks found in the plastic water channel that runs around the sunroof itself. The channel has a different expansion rate than its steel reinforced brackets, causing cracks where the two pieces meet.

It doesn't take much of a crack for water to leak through.

Other defects include an incorrectly assembled rear drain that owners say is "pinched shut" over time. And poorly designed outer sunroof seals that don't properly adhere to the car body.

Warranty claims for sunroof problems are usually denied

Owners say that most, if not all, warranty claims related to the sunroof are denied by Audi.

It's a bad look, especially given the "People First" bumper-to-bumper limited warranty that came about following the dieselgate scandal.

So much for restoring consumer confidence.

It's More Than Just Leaks

Water is shockingly destructive. In addition to paying for any repairs related to the sunroof itself, owners are often left paying for other expensive repairs to soaked headliners.

Water also creates the perfect environment for mildew smells and mold spores.

As water builds up inside the car it can create an excessive and dangerous amount of interior condensation.

Finally, the water can damage sensitive electrical equipment and has been blamed for stopping cars dead-in-their-tracks while driving down the highway.

Technical Bulletins, Tech Tips, and Other Communications

Unlike warranty claims, Audi can't deny knowing about the problem.

Complaints started rolling in soon after the release of the 2016 A1, A3, and TT. That led to an uptick in warranty claims, and replacement parts being ordered.

A Series of TSBs

Most damaging of all is the 20+ service bulletins, "tech tips," and special campaigns VW Group has sent through the years. It's a long list so get comfy.

  • September 2016 one of the first TSBs titled "PANORAMIC SUNROOF INSPECTION AND REPAIR PROCEDURE" is sent along with repair kits and sealant.
  • October 2016 a second TSB #2045672 titled "Water Leaks from the Rear of the Panoramic Sunroof," was released telling dealers how to inspect and replace the rear sunroof drain hoses and ensure the correct routing of those hoses.
  • November 2016 VW Group sent a "tech tip" to service technicians titled "Sunroof Concern Diagnostic Tree to address Water Leaks, Wind Noise, Mechanical Concerns.” The tip acknowledged the technician may not be able to replicate the issue, but they should clean the drains and adjust the sunroof glass just in case.
  • November 2016 VW Group issued a TSB concerning “Water Leak from Panoramic Sunroof” To date none of the TSBs reference Audi vehicles directly.
  • December 2016 New month, new TSB with more repair kits and sealant.
  • January 2017 VW issued Special Notice SM 14-2016 to “inform dealers to return all sunroof repair kits” labeled 5GM898041, and to order repair kit 5GM898041A including those sent in December and September of 2016. Whoopsies.
  • February 2017 VW issued a TSB clarifying the models, VIN range, and instructions for applying of additional foil patches to prevent leaks.
  • August 2017 VW issued an "Important Notice to Dealers – For Immediate Distribution" to inform dealers about an upcoming update that would provide specific repair instructions on sunroofs. Dealerships were told they cannot sell vehicles from their lots until the update is completed. Customers were not notified about any such repair.
  • August 2017 Later that month VW issued a 2015-2017 Golf and Golf GTI TSB telling dealers to “[p]erform this UPDATE on all applicable vehicles within New Vehicle Limited Warranty." Once again it was mandatory to complete the repairs for any vehicle on the lot, but not customers who came in with complaints.
  • September 2017 The Golf Alltrack was added to the list of previously covered models. Once again, no Audi models were mentioned.
  • March 2020 A letter is sent to a small number of owners providing them with details of a "special service" that provides cleaning and modification of the front sunroof drain.

OK, so you get the idea. In fact there's three more sunroof TSBs, three "Tech Tips", three "Service Actions," one "Special Notice" and one "Important Notice." all which allegedly show the VW sunroofs are defective.

A Series of Lawsuits

It should come as no surprise that VW Group has been sued over this problem multiple times. The lawsuits all boil down to the same grievances.

  • There are defects in the design and manufacturing of the sunroof drainage systems
  • VW Group has issued multiple technical service bulletins about preventing water leaks from their panoramic sunroofs, but have only offered a "cleaning and modification" service to a small number of owners.
  • The defect leads to considerable damage to interior components, such as the headliner and sensitive electrical components
  • VW fails to honor their warranty when making repairs related to the defective sunroof drainage system.

In December 2019, the first lawsuit, Gjonbalaj, et al., v. Volkswagen Group of America, et al. was filed in the Eastern District of New York. A second lawsuit, Cole, et al., v. Volkswagen Group of America, et al. followed in March 2020 in the Northern District of California.

The following Audi vehicles have been mentioned in these lawsuits.

  • 2015-present Audi A1
  • 2015-present Audi A3
  • 2015-present Audi TT
  • 2015-present Audi Q2
  • 2015-present Audi Q3

Lawsuits Regarding This Problem

Lawsuits about this problem have already been filed in court. Many times these are class-action suits that look to cover a group of owners in a particular area. Click on the lawsuit for more information and to see if you're eligible to receive any potential settlements.

  • Cole, et al., v. Volkswagen Group of America, et al.

    1. Case Filed

      A VW/Audi sunroof class action lawsuit alleges California customers must cope with leaking sunroofs that cause water damage to carpets, audio systems, electronics and multiple parts of the interiors.

    Class Vehicles
    • 2016-present A1
    • 2016-present A3
    • 2016-present TT
    • 2016-present Q2
    • 2016-present Q3
    Class Members
    California Residents
    Location
    California
  • Gjonbalaj, et al., v. Volkswagen Group of America, et al.

    1. Case Filed

      The sunroof leak lawsuit alleges the sunroofs were defectively designed and manufactured due to their drainage systems and seals. In addition, the automaker allegedly doesn't honor warranties when water leaks occur on these vehicles.

    Class Vehicles
    • 2015-present A1
    • 2015-present A3
    • 2015-present TT
    • 2015-present Q2
    • 2015-present Q3
    Location
    New York

Generations Where This Problem Has Been Reported

This problem has popped up in the following Audi generations.

Most years within a generation share the same parts and manufacturing process. You can also expect them to share the same problems. So while it may not be a problem in every year yet, it's worth looking out for.

Further Reading

A timeline of stories related to this problem. We try to boil these stories down to the most important bits so you can quickly see where things stand. Interested in getting these stories in an email? Signup for free email alerts for your vehicle over at CarComplaints.com.

  1. The lead plaintiff in a proposed leaky sunroof class-action has requested a voluntary dismissal of the entire case, without prejudice.

    This is New Jersey we're talking about here, so it's not out of bounds to think the plaintiff was told "that's a nice car you've got there, it'd be a shame if something happened to it." Or maybe they just a free fix under the table and that was good enough for them.…

    keep reading article "Audi Sunroof Lawsuit Suddenly Dropped by Lead Plaintiff 🤔"
  2. There's a serious defect with VW Group's panomaric sunroofs. So a class-action lawsuits wants to know when are they going to do something about it?

    The NJ based suit says a difference in the expansion rate between the plastic water channels and steel reinforcement plates may cause stress cracks to occur at the edges of the reinforcement plates, more than wide enough to let water seep in.…

    keep reading article "Lawsuit Claims Audi's Sunroofs Have Defective Drainage Systems"
  3. A sunroof class-action lawsuit has been proposed for all California Audi owners and lessees with defective, leaky panoramic sunroofs.

    It's widely believed that VW Group, parent company of Audi, used sunroof drainage systems with a serious defect. A difference in expansion rates is causing the plastic water channel to crack were it meets steel reiforcement plates. The water then heads through the crack and into the interior.…

    keep reading article "California Audi Owners Are Tired of Leaky Sunroofs Damaging their Interiors"
  4. A proposed class-action filed in the Easter District of NY is fed up with Audi (and it's parent company Volkswagen Group) denying warranty claims for leaky, panoramic sunroofs.

    The lawsuit lists a long line of TSBs that talk about problems with the sunroof drainage systems. They even give dealerships tips on how to repair the issue on unsold inventory, but they won't honor warranty claims asking for the same repair.…

    keep reading article "Audi's Warranty is Useless For Leaky Sunroofs, Says Lawsuit"

OK, Now What?

Maybe you've experienced this problem. Maybe you're concerned you will soon. Whatever the reason, here's a handful of things you can do to make sure it gets the attention it deserves.

  1. File Your Complaint

    CarComplaints.com is a free site dedicated to uncovering problem trends and informing owners about potential issues with their cars. Major class action law firms use this data when researching cases.

    Add a Complaint
  2. Notify CAS

    The Center for Auto Safety (CAS) is a pro-consumer organization that researches auto safety issues & often compels the US government to do the right thing through lobbying & lawsuits.

    Notify The CAS
  3. Report a Safety Concern

    The National Highway Traffic Safety Administration (NHTSA) is the US agency with the authority to conduct vehicle defect investigations & force recalls. Their focus is on safety-related issues.

    Report to NHTSA